Quick, accurate service. Highly trained technicians staff our dedicated customer service center. That’s right. Real people providing educated support. Simple concept. Rarely delivered. If you have a question or suggestions please contact us.
FAQs
Watch the Acceptor Cleaning Video or view the downloadable cleaning instructions document.
Watch the Acceptor Configuration Card Video
Watch the Acceptor Troubleshooting Video.
Watch the Acceptor Installation Video.
Watch the Handheld Programmer Video.
See RMA Procedure for the Return Materials Authorization.
Please contact us for options and in some instances the customer can supply the currency for development. Learn more about currency requirements.
Please contact us for the status of an update and in some instances we may need the customer to supply the currency for the update. Learn more about currency requirements.
To configure the baud rate, please download and install Reliance Tools from here: https://pyramidacceptors.com/app/reliance-tools/
- Launch Reliance Tools
- Attach Reliance to PC using USB cable
- Click Serial Config
- Select your configuration
- Click Apply
- Done
- Launch Reliance Tools
- Ensure you are connected to a Reliance Thermal printer over USB
- Navigate to the Print Config Tab
- Scroll to the Virtual Comm Port option
- Toggle the switch to the on position
- Click the blue Apply button to save your settings.
- Turn off Reliance and then back on again
- Requires Windows driver version 1.0.15 or newer
- Requires Reliance firmware 1.30.179 or newer
- Open your Reliance printer properties from the Printers & Devices menu
- Click Preferences...
- Navigate to Modification tab
- Check the box that says use RLE compression
- Click apply
Printers must be told how long the printed page will be. If you don't,
the operating system will use a default value which is typically very
short. You can either specify this option when printing or enable the whitespace truncation feature through Reliance Tools.
- Requires Windows driver version 1.0.15 or newer
- Requires Reliance firmware 1.30.179 or newer
- Open your Reliance printer properties from the Printers & Devices menu
- Click Preferences...
- Navigate to Paper Tab
- Change the page length to your maximum page size (or a really long length)
- Click apply
- Launch Reliance Tools
- Open Print Config tab
- Scroll to bottom
- Enable Whitespace Truncation
- Click Apply
- Reboot printer
1. Ensure 24V DC power supply is plugged in to Reliance Printer
2. Ensure USB cable is connected between PC and Reliance printer.
3. Install the VC++ 2015 runtime for your operating system: https://www.microsoft.com/en-u...
Contact us at support@pyramidacceptors.com if the issue persists.
Videos
Installation
Cleaning
Troubleshooting
Using Configuration Cards
Programmer

Having problems with counterfeit tickets or incorrect payouts?
Sentry is your answer!
Enabled on both the Phoenix and Reliance Thermal Printer.