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How do I update the firmware for my bill acceptor?
How do I clean my bill acceptor?
How do I use the configuration card to change the configuration of my bill acceptor?
Watch the Acceptor Configuration Card Video
How do I troubleshoot my bill acceptor?
Watch the Acceptor Troubleshooting Video.
How do I install my bill acceptor?
Watch the Acceptor Installation Video.
How do I use a PTI handheld programmer?
Watch the Handheld Programmer Video.
How do I return a product for service?
See RMA Procedure for the Return Materials Authorization.
How do I use the Acceptor Tools software?
What if PTI doesn’t support my country’s currencies?
What if I have a PTI acceptor and a new bill is released?
How do I pair my Sentry Security Module to my Phoenix Printer?
How do I set change the baud rate on my Reliance Thermal Printer?
To configure the baud rate, please download and install Reliance Tools from here: https://pyramidacceptors.com/app/reliance-tools/
- Launch Reliance Tools
- Attach Reliance to PC using USB cable
- Click Serial Config
- Select your configuration
- Click Apply