Global presence. Knowledgeable service.

Quick, accurate service. Highly trained technicians staff our dedicated customer service center. That’s right. Real people providing educated support. Simple concept. Rarely delivered. If you have a question or suggestions please contact us.

FAQs

How do I update the firmware for my bill acceptor?
Click here for the Acceptor Tool instructions.
How do I clean my bill acceptor?
Click here to watch a video about cleaning your bill acceptor, or view the printable instructions by clicking here.
How do I use the configuration card to change the configuration of my bill acceptor?
Click here to watch a video about the configuration cards.
How do I troubleshoot my bill acceptor?
Click here to watch a video about troubleshooting your bill acceptor.
How do I install my bill acceptor?
Click here to watch a video about bill acceptor installation.
How do I use a PTI handheld programmer?
Click here to watch a video about the PTI handheld programmer.
How do I return a product for service?
Click here to view the Return Materials Authorization.
How do I use the Acceptor Tools software?
Click here for the Acceptor Tool instructions.
What if PTI doesn’t support my country’s currencies?
Please contact us for options and in some instances the customer can supply the currency for development. Click here for more information.
What if I have a PTI acceptor and a new bill is released?
Please contact us for the status of an update and in some instances we may need the customer to supply the currency for the update. Click here for more information.
How do I pair my Sentry Security Module to my Phoenix Printer?
Click here to view the Sentry Tools for PC manual.

Videos

Installation

Cleaning

Using Configuration Cards

Troubleshooting

Programmer